In appliance repair, speed is everything. When a customer’s refrigerator breaks down or their washer stops working, they call the first company that answers and they book with the first company that can come out quickly. If your phones go unanswered or your scheduling is slow, that job goes to your competitor. Outsourcecare answers your inbound calls, books appointments into Workiz or Jobber, and follows up with every customer after the job, keeping your schedule full and your reputation strong.
Answer every call. Book every job. Miss nothing.
Our agents are trained on appliance repair terminology, your service area coverage, and your booking process. When a customer calls, they get a professional, knowledgeable response within seconds not voicemail. We qualify the call, explain your process (in-person assessment required, no phone estimates), confirm availability, and book the appointment directly into your dispatch system. Every call is logged, every booking is confirmed, and every missed call gets a callback.
Follow-up that turns one-time repairs into loyal customers
Most appliance repair companies lose repeat business simply because nobody follows up. We handle post-service calls to confirm satisfaction, collect Google reviews, and offer maintenance reminders, turning a single repair job into a long-term customer relationship.
We also manage your inbound email, respond to online inquiries, and keep your CRM up to date so your pipeline is always organized and nothing falls through the cracks.
Our IT services for manufacturers
- Inbound call answering and job booking
- Workiz and Jobber scheduling management
- Appliance terminology and service area training
- Missed call callbacks and lead follow-up
- Post-service satisfaction calls
- Google review collection after every job
- Email inbox and inquiry management
- CRM updates and customer record keeping